Medical Assistance
End to end coordination for insurers and corporates operating in Ethiopia and the region.
Network Navigation & Appointment Logistics
- Vetted Provider Network. A carefully audited network of leading hospitals, diagnostic centers, and specialist clinicians across East Africa.
- Doctor Matching. Patients are matched to verified specialists based on clinical track record, credentialing, and case complexity.
- Booking & Admission Coordination. Fast tracked scheduling for outpatient consultations, diagnostics, and planned inpatient admissions, reducing administrative delay for the client.
Medical Case Management
- Clinical Auditing. Ongoing review of inpatient charts by our medical officers to confirm clinical necessity, monitor treatment progress, and prevent unnecessary delays or over treatment.
- Progress Reporting. Standardized, secure updates provided directly to the insurer or employer, keeping all stakeholders aligned on recovery timelines.
- Discharge Planning & Repatriation. Coordinated discharge protocols, including care transition summaries and transport arrangements if a patient needs to return to their home community.
On Site Hospital Assistance & Patient Advocacy
- Field Case Managers. Dedicated coordinators accompany patients during complex hospital visits or admissions, acting as a clinical point of contact throughout.
- Billing & Document Verification. Real time review of medical records, lab requests, and interim billing to ensure transparency before claims reach the insurer.
- Language & Cultural Support. Bedside communication support so patients and families fully understand diagnoses, treatment risks, and consent requirements.
Prescription & Medication Coordination
- Chronic Medication Management. Ongoing tracking of recurring prescriptions for insured members and corporate employees managing chronic conditions.
- Prescription Verification. Refill requests are confirmed directly with the treating physician to ensure safety and compliance.
- Delivery Logistics. Secure, temperature controlled delivery of medication from certified pharmacies to the patient's home or workplace.
Frequently Asked Questions
We work with international insurers, assistance companies, employers with staff in Ethiopia, NGOs, diplomatic missions, and other corporate organizations that need a local medical coordination partner.
Both. We offer retainer arrangements for organizations that need ongoing medical assistance coverage, as well as one time service for a single case, depending on your organization's needs.
Yes. Case management includes regular case updates and billing documentation provided back to the referring organization, so you have full visibility into the case as it progresses.
Yes. We work with most of the reputable hospitals in Ethiopia and provide fast tracked service for our clients at these hospitals.
Contact our team to discuss your organization's needs, whether that is a single case, a retainer arrangement, or support for a specific event or deployment. We will tailor the arrangement to your requirements.
Yes. We provide 24/7 support for both urgent medical situations and planned or ongoing case management needs.